About us
singlefest.it is the latest initiative of Cooperativa Sociale “IL SOGNO”
The Cooperativa Sociale “IL SOGNO” was set up in 1997 with the aim of helping disadvantaged people enter the labour market by planning and developing business activities in the tourism, culture and leisure sectors.
The Cooperative has evolved towards a specialisation in the field of social tourism, focusing on the potential offered by the web and developing in particular the sale of online tourist services.
To this end, the cooperative has set up a number of websites 'singlefest.it', 'romeguide.it', 'italyguide.com' and 'viaggipertutti.com' which operate in tourism and online ticketing and through which it is currently possible:
• Access to tourist services related to incoming (booking in hotels, bed & breakfasts, flats for rent, religious institutions, agritourism, camping, hostels, residences, etc.) and outgoing (numerous destinations in Italy and abroad);
• Access the online ticketing service (theatre, football, music, museums and tours of Rome);
• Have detailed information on events in the city (the Estate Romana, events of the week, etc.);
In particular, 'romeguide.it' has been described as one of the best portals on leisure, tourism and culture in Rome, with over 15,000 visitors a day, and is among the top five visited portals in Rome.
The founding members of the Cooperative are the Associazione Culturale Genti e Paesi (Cultural Association of People and Countries), one of the most important and historical associations in the city, and Dr. Fiorello Tonin, the current President and one of the founding members of the Cooperative.
Our partners
RomeGuide.it
The most comprehensive online guide to Rome: exhibitions, events, concerts, theatre, accommodation, special offers and much more.
Genti e Paesi
One of the largest and most historic cultural associations in Rome: guided tours, excursions, trips, social evenings, dinners...
Club dei Single
If you are lonely and looking for friendship, Genti e Paesi has created the ideal club for you! If you want to meet new people, this is the right opportunity for you.
Our pages on social media
We are in Viale Regina Margherita, 192 - 00198 Rome
The offer and sale of services on our websites ("romeguide.it - italyguide.com - viaggipertutti.com") are governed by the following General Terms and Conditions of Sale.
The services purchased on our portals are sold directly by the Cooperativa IL SOGNO a r.l.
The Cooperativa IL SOGNO a r.l. is enrolled in the Register of Companies of Rome no. 354502/1997, tax code and VAT number 05379691008. The head office of the Cooperativa IL SOGNO is in Italy, in Viale Regina Margherita, 192 - 00198 Rome.
The Cooperativa IL SOGNO can be contacted by e-mail ([email protected]) or by telephone on 06.85301758 to request any information.
1. How to conclude the contract with the Cooperativa IL SOGNO.
1.1 In order to conclude the contract for the purchase of one or more services from the Cooperativa IL SOGNO, you must fill out the order form in electronic format or send it by email and transmit it to the Cooperativa IL SOGNO.
1.2 The order form contains a summary of the General Terms and Conditions of Sale, the means of payment to be used to purchase each service and the terms of delivery of the purchased services and the conditions for exercising the right of withdrawal.
1.3 The contract is concluded when Cooperativa IL SOGNO receives, by electronic means, the order form, after verifying the correctness of the data relating to the order.
1.4 Before proceeding with the purchase of services, by submitting the order form, you will be asked to read the General Terms and Conditions of Sale carefully, to print a copy by means of the print command and to save or reproduce a copy for your personal use.
1.5 The order form shall be stored in our database for the period of time required to process the orders and in any case within the terms of the law.
1.6 The languages available to conclude the contract with Cooperativa IL SOGNO are Italian and English.
1.7 Once the contract is concluded, Cooperativa IL SOGNO will take charge of the purchase order.
1.8 Cooperativa IL SOGNO may not process purchase orders that do not provide sufficient guarantees of solvency or that are incomplete or incorrect or if the service is not available. In these cases, we shall inform you by email that the contract is not concluded and that Cooperativa IL SOGNO has not carried out the purchase order, specifying the reasons for this.
In the event that the services presented on our portals are no longer available or on sale at the time of the last access to our websites or at the time the order form is sent, it will be the responsibility of DREAM Co-operative to inform Cooperativa IL SOGNO, promptly and in any case within 3 (three) days from the day following the day on which the order was sent to Cooperativa IL SOGNO, of the possible unavailability of the services ordered.
If the order form is submitted and the price is paid, the Cooperativa IL SOGNO will refund the amount already paid if the order is not fulfilled.
1.9 By submitting the order form electronically, you unconditionally accept and undertake to observe, in your relations with Cooperativa IL SOGNO, these General Conditions of Sale. If you do not agree with any of the terms set forth in the General Conditions of Sale, we invite you not to submit the order form for the purchase of services on our portals.
1.10 By submitting an order form, you confirm that you know and accept the General Terms and Conditions of Sale.
1.11 Once the contract of sale is concluded, Cooperativa IL SOGNO will send, by e-mail, a receipt of the purchase order, containing a summary of the information already contained in the order form: General Conditions of Sale, the information relating to the essential characteristics of the service and a detailed indication of the price, the means of payment, the right of withdrawal and the costs of any delivery (in the case of ticket purchases).
2. Guarantees and indication of prices of services
2.1 Product prices may be subject to change. It is therefore necessary to ascertain the final sale price before submitting the relevant order form.
3. Payments
3.1 For payment of the price of the services and the associated delivery costs, you may use one of the methods indicated in the order form.
3.2 In the event of payment by credit card, the financial information (for example, the number of the credit/debit card or its expiry date) will be forwarded, via encrypted protocol, to BNL POSITIVITY or PayPal, which provide the relative remote electronic payment service, without third parties being able, in any way, to access it or to other computer systems in our possession in a protected mode (SSL). Moreover, this information will never be used by Cooperativa IL SOGNO except to complete the procedures relating to the purchase and to issue the relative refunds, following the exercise of the right of withdrawal, or if it is necessary to prevent or report to the police the commission of fraud on our portals.
4. Shipping and home delivery
4.1 Orders and shipments (in the case of ticket bookings) form an integral and substantial part of these General Terms and Conditions of Sale and are therefore deemed to be fully known and accepted at the time the order form is sent.
5. Customer service
5.1 You may request any information from Cooperativa IL SOGNO through our assistance services: contact our CALL CENTER for any clarification or possible complaint by calling 06.85301758.
6. Right of withdrawal
The renunciation of the service by the Customer entails the payment of the penalties to cover the damages suffered by the Organiser indicated below, to be calculated on the entire amount of the participation fee, excluding insurance:
No penalty up to 60 actual days before cancellation
Withdrawal up to 50 days [*] before cancellation 20%.
Withdrawal up to 40 days [*] before cancellation 30%.
Withdrawal up to 30 days [*] before cancellation 40%.
Withdrawal from 29 to 21 [*] days before cancellation 50%.
Withdrawal 20 to 07 [*] days prior to cancellation 60%
Withdrawal from 06 to 00 [*] days before cancellation 100%
* working days (excluding Saturdays)
7. Time and method of reimbursement
7.1 After the exercise of the right of withdrawal, Cooperativa IL SOGNO provides for the necessary verifications regarding the compliance of the same with the conditions and terms indicated in paragraph 7. In the event that the verifications are positively concluded, Cooperativa IL SOGNO shall send, via email, the relevant confirmation of acceptance of the cancelled services.
7.2 Whatever the method of payment used, the reimbursement is activated by Cooperativa IL SOGNO within thirty (30) days from the date on which Cooperativa IL SOGNO became aware of the exercise of the right of withdrawal after verifying the correct execution of the right itself.
7.3 The value date of the charge-back shall be the same as that of the debit; accordingly, the customer shall not suffer any loss of interest.
8. Privacy
8.1 You can obtain information on how we process your personal data by accessing the Privacy Policy.
8.2 Please also read our General Terms and Conditions of Use because they contain important information on how we process the personal data of our users and on the security systems we have in place.
8.3 For any other information on our Privacy Policy you can send requests to the following e-mail address [email protected] or to the address of our registered office, Viale Regina Margherita, 192 - 00198 ROMA.
9. Applicable law and settlement of disputes
9.1 The General Terms and Conditions of Sale are governed by Italian law and in particular by Legislative Decree No. 185 of 22 May 1999 on distance contracts and by Legislative Decree No. 70 of 9 April 2003 on certain aspects of electronic commerce.
9.2 In the event of disputes between IL SOGNO Cooperative and the client, arising from the General Sales Conditions, IL SOGNO Cooperative guarantees, as of now, its full adhesion to and acceptance of the conciliation service RisolviOnline.
RisolviOnline is an independent and institutional service, provided by the Chamber of Arbitration of the Milan Chamber of Commerce, which allows you to reach a satisfactory agreement, with the help of a neutral and competent conciliator, in a friendly and safe way, on the Internet. For more information on the RisolviOnline rules or to send a conciliation request, log on to risolvionline.com.
10. Editing and updating
10.1 The General Terms and Conditions of Sale are amended from time to time, also in consideration of any changes in legislation. The new General Terms and Conditions of Sale shall be effective from the date of publication on our portals.
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